Information we use
When you sign in, apply or contact staff, we may use your Discord identity, form answers, application history, training records and support messages to operate the community.
PRIVACY & TRUST
Your information.
Handled with care.
This notice explains the information used by the Streets of London website and how members can ask for help.
Plain-language privacyOnly provide information that is relevant to your application or support request.
Secure sign-inDiscord sign-in connects your community identity without asking for your Discord password.
Why we use it
We use this information to manage access, review applications and appeals, deliver training, provide member support and protect the community.
Who can see it
Access is limited to authorised staff who need the information for their role. Do not include passwords, payment card details or unrelated sensitive information in forms or messages.
Store purchases
When the official Tebex store launches, Tebex will process purchases and provide the information needed to fulfil an order and assist with store queries. Streets of London does not receive or store your full card details.
Keeping information
Records are kept only while they are useful for community operations, safety, support or legitimate record-keeping, then removed or anonymised where practical.
Your choices
You can ask about information connected to your account or request a correction through an official Discord support ticket. Some records may need to be retained where they are required for community safety or dispute handling.
NEED HELP?
Speak to the staff team.
Open a private ticket in the official Discord for privacy, account or data questions.